Refund, Return, & Exchange Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened or unused and in the same condition that you received it. It must also be in the original packaging.
Open (unscrewed / uncorked) bottles or bottles with damaged label cannot be returned.
Gift cards purchased or given as a gift cannot be returned.
Free gift items cannot be returned or redeemed for cash.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without prior notice
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE OR BULK ORDER ITEMS:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Bulk products such as Wine Boxes cannot be returned as single bottles.
We only replace items if they are corked or have a damaged label upon delivery. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and on request send your item to: WINE MOMENTS, 12P Smithfield Road, 8th Floor, The HIVE Studios, Kennedy Town, Hong Kong SAR China.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: WINE MOMENTS, 12P Smithfield Road, 8th Floor, The HIVE Studios, Kennedy Town, Hong Kong SAR China
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.