Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business. 根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉的酒類。

Delivery

Shipping & Delivery Questions

*DELIVERY UPDATE*

We know times are hard and the recent government regulations are tough to take in, but WM will still be delivering as normal so you can still enjoy happy hour from home!

Here are a few things to know:

  • Your deliveries will still go out as usual.
  • Behind the scenes, our warehouse team is taking all the precautions (and then some) to keep themselves and your boxes safe.
  • If you would like to opt for contact-free delivery, just leave us a note at checkout and we will work to accommodate each request.
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    If you have any questions or concerns (or if you just want to chat about wine), please feel free to reach out to us through email or social media! We'll be here to help or just to chat - but seriously, we'd love to hear from you because there's nothing we love more than chatting with our wine loving community. 

    How much does delivery cost?

    Paying for shipping sucks! You know it, we know it. Which is why we offer free delivery options!

    For Hong Kong Island & Kowloon:

  • Free delivery on all orders with no minimum purchase. (seriously, completely free delivery!)

  • For New Territories & Outer Islands:

  • Free delivery on orders over HK$1000.
  • HK$100 delivery charge for all orders below 5kg and HK$150 for all orders above 10kg.
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    We also offer the option of Free Pickup at our warehouse in Kowloon (Kwun Tong) or our office in Kennedy Town. You can easily select your preferred delivery method at checkout.

    How long will it take to receive my order?

    This is an important one we know. And quick delivery is something we pride ourselves on.

    We ship out orders within 1-3 days, if the order is subject to stock availability and correct address entry to ensure a smooth delivery. We always try and send out your order as soon as possible, but if you need an urgent wine delivery or request please email us at hello@winemoments.com and we will do our best to help!

    In any other case, a WINE MOMENTS team member will notify you as soon as possible with any delivery delays or issues.

     

    Pickup Orders

    You will be contacted via email when your order is ready to be collected. Please see the following addresses and information for pickup.

    Pickup HK Island (Kennedy Town)

    Open: Monday - Friday 9am - 6pm | 8/F The Hive Studios Kennedy Town | Cheung Hing Industrial Building | 12P Smithfield Road, Kennedy Town

    Pickup Kowloon (Kwun Tong)

    Open: Monday - Friday 10am - 8pm | 11F Block A | Yip Win Factory Building | 10 Tsun Yip Lane, Kwun Tong

    Christmas Delivery Cut-off Dates

  • With Christmas coming up very soon, we unfortunately have to set some cut-off dates for orders to make it to you before the big day.
  • For delivery before Christmas please place your order by midnight on 23rd December.
  • But don’t forget, our Gift Vouchers are digital and will get to you right away via email.
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    New Years Eve Delivery Cut-off Dates & Closing

  • The Wine Moments Team works around the clock all year to get your orders delivered as quickly as possible but this year we will be taking a little break and closing 29th December - 5th January 2020. To get your orders before New Years Eve, please order by midnight on December 28th.

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