Shipping & Delivery Questions
We know times are hard and the recent government regulations are tough to take in, but WM will still be delivering as normal so you can still enjoy happy hour from home!
Here are a few things to know:
If you have any questions or concerns (or if you just want to chat about wine), please feel free to reach out to us through email or social media! We'll be here to help or just to chat - but seriously, we'd love to hear from you because there's nothing we love more than chatting with our wine loving community.
How much does delivery cost?
Paying for shipping sucks! You know it, we know it. Which is why we offer free delivery options!
For Hong Kong Island & Kowloon:
For New Territories & Outer Islands:
We also offer the option of Free Pickup at our warehouse in Kowloon (Kwun Tong) or our office in Kennedy Town. You can easily select your preferred delivery method at checkout.
How long will it take to receive my order?
This is an important one we know. And quick delivery is something we pride ourselves on.
We ship out orders within 1-3 days, if the order is subject to stock availability and correct address entry to ensure a smooth delivery. We always try and send out your order as soon as possible, but if you need an urgent wine delivery or request please email us at firstname.lastname@example.org and we will do our best to help!
In any other case, a WINE MOMENTS team member will notify you as soon as possible with any delivery delays or issues.
You will be contacted via email when your order is ready to be collected. Please see the following addresses and information for pickup.
Pickup HK Island (Kennedy Town)
Open: Monday - Friday 9am - 6pm | 8/F The Hive Studios Kennedy Town | Cheung Hing Industrial Building | 12P Smithfield Road, Kennedy Town
Pickup Kowloon (Kwun Tong)
Open: Monday - Friday 10am - 8pm | 11F Block A | Yip Win Factory Building | 10 Tsun Yip Lane, Kwun Tong
Christmas Delivery Cut-off Dates
New Years Eve Delivery Cut-off Dates & Closing